Product Warranty
All our products come with a twelve (12) months warranty, effective from the date of delivery of the said products.
However, the said warranty shall exclude the following:-
- The product is damaged due to fair wear and tear, corrosion, rusting and/or stains;
- The product is damaged during installation and/or when maintenance works are inconsistently being carried out and not in line with the applicable manuals as provided by our Company as the manufacturer of the product;
- The product is damaged caused by improper usage, any modification, works of repair, tamper or alter, all without the authorization of our Company as the manufacturer of the product; and
- Any damages or failures due to unforeseen circumstances, accidents or Act of God.
Refunds
If there is any defect in the product(s), the Purchaser shall have to notify enquiries@uniquefire.com within one (1) week from the date of delivery of the product(s) to the Purchaser.
The Purchaser needs to provide to the Company the information below:-
- Purchase order no
- Delivery order no
- Pictures of the defective product(s)
- Such other information as may be necessary for the Company to understand the defect complained of
In the event that the Company decides that the product(s) is/are defective due to manufacturer’s defect and/or defective material, the Company shall repair or exchange the product(s) at no additional cost.
Delivery of exchange product(s) shall take such time as appropriate depending on the location of delivery of the Purchaser.
The Company does not allow any return of product(s) save and except the product(s) is/are defective. The company shall re deliver a replacement product at the cost of the company to the customer. However the Company does not entertain any request for exchanging of any product(s).There shall be no refund of any money
Shipping returns
To return your product, you should mail your product to:Â 9, Jalan Anggerik Mokara 31/55, Kota Kemuning, 40460 Shah Alam, Selangor.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivery Policy
- Unique Fire Industry shall use reasonable endeavors to deliver Products to the delivery address specified and keyed in by the Customer but Unique Fire Industry cannot guarantee any specific delivery time and Unique Fire Industry shall not be liable for any delay in its delivery services where the delay has been due to causes beyond the control of Unique Fire Industry.
- Your Order will be delivered to you via a third-party service provider and/or a courier service company of our choice. Currently such delivery service is only extended to Malaysia and not beyond its boundaries.
- For any order placed before 12 noon, please allow a minimum of seven (7) working days for for processing from date of Unique Fire Industry ‘s confirmation of acceptance of an Order within Peninsular Malaysia unless otherwise notified by Unique Fire Industry.
- Please note that there shall NOT be any delivery to any address with P.O. Box particulars for it is not possible for such delivery. Where we are of the view that any delivery to any specific location is not possible, we may contact you to arrange for alternate delivery address.
- No delivery services shall be available on Sunday & public holidays in Malaysia.
- The Customer is obliged to notify Unique Fire Industry immediately if there is any change in delivery address and/or contact number. Failure to do so may result in non-delivery and Unique Fire Industry shall accept no responsibility for such non delivery.
- If the Customer is not personally available to accept delivery, you may appoint a representative to accept delivery on behalf of the Customer PROVIDED ALWAYS that the said representative must be over 18 years of age and is capable of receiving the delivery.
- The Customer or its representative may be required to produce proof of identity such as Identity Card and/or Passport at the time of delivery or collection of Products and all such delivery or collection shall be duly signed by the Customer or its representative on the delivery invoices and/or consignment notes.
- If there is any reason that Unique Fire Industry has any doubts on the Customer on any issues related to credit worthiness and identification, Unique Fire Industry reserves all right to withhold any delivery of the Products to the Customer. In such an event Unique Fire Industry shall not be liable for any non-delivery.
Need help?
Contact us at enquiries@uniquefire.com for questions related to refunds and returns.
