Delivery Policy

Delivery Policy

1. Unique Fire Industry shall use reasonable endeavors to deliver Products to the delivery address specified and keyed in by the Customer but Unique Fire Industry cannot guarantee any specific delivery time and Unique Fire Industry shall not be liable for any delay in its delivery services where the delay has been due to causes beyond the control of Unique Fire Industry.
2. Your Order will be delivered to you via a third-party service provider and/or a courier service company of our choice. Currently such delivery service is only extended to Malaysia and not beyond its boundaries.
3. For any order placed before 12 noon, please allow a minimum of seven (7) working days for for processing from date of Unique Fire Industry ‘s confirmation of acceptance of an Order within Peninsular Malaysia unless otherwise notified by Unique Fire Industry.
4. Please note that there shall NOT be any delivery to any address with P.O. Box particulars for it is not possible for such delivery. Where we are of the view that any delivery to any specific location is not possible, we may contact you to arrange for alternate delivery address.
5. No delivery services shall be available on Sunday & public holidays in Malaysia.
6. The Customer is obliged to notify Unique Fire Industry immediately if there is any change in delivery address and/or contact number. Failure to do so may result in non-delivery and Unique Fire Industry shall accept no responsibility for such non delivery.
7. If the Customer is not personally available to accept delivery, you may appoint a representative to accept delivery on behalf of the Customer PROVIDED ALWAYS that the said representative must be over 18 years of age and is capable of receiving the delivery.
8. The Customer or its representative may be required to produce proof of identity such as Identity Card and/or Passport at the time of delivery or collection of Products and all such delivery or collection shall be duly signed by the Customer or its representative on the delivery invoices and/or consignment notes.
9. If there is any reason that Unique Fire Industry has any doubts on the Customer on any issues related to credit worthiness and identification, Unique Fire Industry reserves all right to withhold any delivery of the Products to the Customer. In such an event Unique Fire Industry shall not be liable for any non-delivery.

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Contact us at enquiries@uniquefire.com for questions related to refunds and returns.