Refunds
If there is any defect in the product(s), the Purchaser shall have to notify enquiries@uniquefire.com within one (1) week from the date of delivery of the product(s) to the Purchaser.
The Purchaser needs to provide to the Company the information below:-
- Purchase order no
- Delivery order no
- Pictures of the defective product(s)
- Such other information as may be necessary for the Company to understand the defect complained of
In the event that the Company decides that the product(s) is/are defective due to manufacturer’s defect and/or defective material, the Company shall repair or exchange the product(s) at no additional cost.
Delivery of exchange product(s) shall take such time as appropriate depending on the location of delivery of the Purchaser.
The Company does not allow any return of product(s) save and except the product(s) is/are defective. The company shall re deliver a replacement product at the cost of the company to the customer. However the Company does not entertain any request for exchanging of any product(s).There shall be no refund of any money
Shipping returns
To return your product, you should mail your product to: 9, Jalan Anggerik Mokara 31/55, Kota Kemuning, 40460 Shah Alam, Selangor.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at enquiries@uniquefire.com for questions related to refunds and returns.